Service Phone Operator Job at Smithtown Toyota, Smithtown, NY

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  • Smithtown Toyota
  • Smithtown, NY

Job Description

Smithtown Toyota is currently looking for a full-time appointment scheduler/phone operator to answer inbound service calls and schedule service appointments for both of our busy shops. This is a high volume, fast paced position, so the ability to multi-task is very important. Automotive experience and/or experience scheduling appointments is a plus. This position pays hourly plus commission. What we're looking for:

  • Strong customer service and computer skills
  • Candidates that are reliable and punctual
  • Good understanding of computer software and other automotive technologies
  • Quick learner with a positive attitude and a pleasant speaking voice
  • Must be able to pass a drug test and background check prior to employment
  • Must be able to work from 7:00 am to 4:00 pm, Monday, Wednesday, Thursday, Friday and Saturday.
Responsibilities include:
  • Greeting customers in a polite and professional manner
  • Scheduling service appointments
  • Answering basic questions regarding services (pricing, estimated timing, etc.)
  • Transferring customers to the appropriate staff member when necessary
  • Responding to voicemails left outside of business hours
  • Perform other duties as assigned by Management
Please submit your resume for consideration.

Job Tags

Hourly pay, Full time, Monday to Friday, Saturday,

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