Job Description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you positive and proactive with a passion for business analysis? Do you enjoy working in a fast-paced, collaborative environment? Organized, analytical, and good communicator? Then you’ll thrive as a Business Analyst for the Customer Service Reliability team at Spectrum.

At Spectrum, we keep our customers connected across a 41-state footprint. The Customer Service Reliability team strengthens the connections between Spectrum and our residential customers. This team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

As a Project Manager on the Customer Service Reliability team, you’ll manage, plan, monitor, and report on key projects from conception through implementation.

WHAT OUR PROJECT MANAGERS ENJOY MOST

• Managing day-to-day operational aspects of all assigned projects, including identifying and resolving issues, managing risk, developing detailed project plans and timelines, defining technical specifications, and estimating/planning resource allocation
• Establishing project management processes and methodologies to ensure projects are delivered on time, within budget, and meet high quality standards
• Meeting with internal customers of an assigned project to gather feedback, and provide status updates and reports
• Creating and disseminating technical requirement documents to all stakeholders
• Evaluating operational processes and procedures, and develop strategies and implementation plans to optimize
• Developing and maintaining relationships with customer facing employees, digital and marketing leadership and collaborate on initiatives

In this role you’ll manages project details, data collection, reporting and communication to successfully drive project efforts. Projects will involve analysis, execution and support of operations and technology solutions. You’ll excel if you can collaborate cross-functionally, adapt to change, and handle multiple projects and priorities simultaneously. You’ll develop skills that are transferable to other areas of Spectrum for a meaningful, long-term career.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Experience:
  • Project Management: 2+ years
• Education:
  • Bachelor’s degree in related field or equivalent combination of education and experience
• Skills & Abilities:
  • Communicate in a clear, straight-forward, and professional manner
  • Effective critical thinking skills
  • Analyze and interpret datay
  • Knowledge and ability to use computer and software applications including Microsoft Project, Excel, and Powerpoint
  • Strong presentation development and delivery skills

Preferred Qualifications

• Experience:
  • Project management in telecommunications or technology industries
• Education:
  • Project Management certification or successful completion of a recognized project management curriculum

KGN355 2025-62130 2025

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $75,130.00 and $120,010.00 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Job Tags

Full time, Local area, Visa sponsorship,

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